Receptionist / Medical Office Administrator

Field Trip is the world's first integrated company in legal psychedelics. Everyday people with depression undergo major challenges, resulting in poor work functionality, trouble at school, and issues with personal relationships. Currently, conventional medications such as anti-depressants are being used to treat depression, however, 30-50% of people do not respond well to their antidepressants and decide to discontinue their medication due to the unwanted side effects. With the current and planned operations in North America, the Caribbean, and Europe, Field Trip's goal is to become the recognized global leader in the medical and therapeutic applications of psychedelics and Ketamine. Ketamine has become a far more effective alternative in the treatment of depression, showing results that are reducing symptoms as quickly as six hours while most antidepressants take 6 weeks to notice their full potential. At Field Trip, our mission is to heal the sick, and better the well through therapeutic psychedelics. We are a first-of-its-kind venture that is blending operational execution with strategic investing across all aspects of the psychedelics value chain — from basic research on botanical psychedelics to the operation of world-class clinics focussed on psychedelic-assisted therapies. 

JOB SUMMARY:

Located in the heart of Houston, the Receptionist/Medical Office Administrator (MOA) is the primary point of contact for patients and visitors to the clinic(s) and will act as a patient care ambassador for the duration of their appointment. The Medical Office Administrator (MOA) ensures clinic days run smoothly, assist patients during their appointments, provide information about the clinic and the company to visitors and clients, and maintain the day-to-day upkeep of the office, including inventory management and cleaning.

JOB RESPONSIBILITIES:

• Administration and clerical support 
• Check-in patients during appointments using the EMR system
• Book follow-up appointments using the EMR system
• Record test results and vitals
• Maintain patient files, records, and other information
• Uphold provincial and federal confidentiality laws and requirements
• Assist in maintaining the cleanliness and upkeep of clinic facilities and equipment

REQUIRED KNOWLEDGE AND EXPERIENCE:

• Medical Office Administrator diploma or equivalent experience
• 2 years of medical office experience, including EMR or equivalent
• Superior verbal and written communication skills
• Able to work effectively in a fast-paced, high energy environment
• Data entry and medical transcription an asset

At Field Trip Health, we accept, celebrate, support, and thrive on difference for the benefit of our patients, our employees, our products, and our community. We are proud to be an equal opportunity workplace.