Manager/Senior Manager of Operations

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The Manager/Senior Manager of Operations will be responsible for cross-functional business operations (including organisational processes and data privacy) and clinic operations.

This role is based at our headquarters in London.

Reports to: Vice President of Operations

Responsibilities in business operations include (but are not limited to):

  • Oversee all cross-functional organisational activities
    • Line management of the Operations and Business Intelligence Coordinator
    • Annual company goals
    • Short-term goals (objectives and key results, or OKRs)
    • Roles and responsibilities (through the RACI framework)
    • Design and implementation of organisational policies
  • Ensure company data security and privacy
    • Maintain appropriate data privacy compliance standards across company activities, including our clinical trials programme
    • Act as Data Privacy Officer, or DPO, for relevant regulatory frameworks including the EU General Data Protection Regulation, or GDPR
  • Manage budget forecasting across all business operations activities
  • [potentially, based on experience and timing] Be accountable for all office-based operations
    • Line management of the Team Administrator and the IT and Audio-Visual Lead
    • Management of our London office, New York office, and worldwide flexible working operations
    • Office-based information technologies, including technical and operational support as well as cybersecurity compliance and risk management

Responsibilities in clinic research site operations include (but are not limited to):

  • Manage logistics related to treatment rooms at all clinical research sites
    • Line management of the Operations Coordinator
    • Furniture at sites
    • Audio-visual equipment installation, operations and maintenance at sites
  • Coordinate budget forecasting across all clinic operations activities
Last updated: Sep 02, 2020